The model will depend on the nature of your business, the type of services and the level of support you need. Take all or some of what we have to offer; tailor the solution to suit your business.
For either drop ship or bulk distribution, we operate a cost-plus model. The delivered product cost includes the manufacturer’s cost price, the cost of shipping plus our margin. Our margins are a low percentage of the product’s sales value and are significantly less than the overhead of manually setting up and managing SKUs directly.
As a manufacturer, depending on your sales and distribution strategy, you may want to sell to customers directly online, whilst still taking advantage of our channels to market. In this situation, we can provide the full e-commerce capabilities, the managed services as well as distribution.
For the e-commerce solution, we operate a Software-as-a-Service (SaaS) model. The monthly payment covers site hosting, maintenance, software licensing, ongoing service management and customer support. Additional professional services may be chargeable depending on the initial requirements, branding of the site and product set up.
Ensuring the proposed e-commerce solution dovetails well with your existing website and becomes a natural extension of the online experience for your audience.
Our system provides feature-rich e-commerce and offers complete flexibility and control over the presentation, content, and functionality of your online store.Product set-up
From product specifications and technical data to marketing information and rich media, we can source and compile all the data needed to get products ‘live’ online.Consultancy
For businesses embarking on a new venture in a new arena, you can rely upon our industry knowledge and expertise to inform and support your plans.
Site hosting & maintenance
Secure and reliable, our hosting service offers speed to market, scalability, a pay-as-you-go model and enables you to focus on your core business objectives rather than IT issues.
Our system automatically records all the stages in the sales process. We can provide reports to help you measure effectiveness, set targets and assign and manage tasks.Customer support
Before, during and after sales, our team can offer advice on how to get the most from a purchase and equally deal with returns, exchanges and complaints.Returns & refunds
We strive to achieve excellent customer satisfaction and endeavour to expedite the returns process to either refund or exchange the customer’s goods.
Monitoring and specifying the shape and volume of stock, the art is accurately predicting replenishment lead times, forecasting demand, price and future needs.
From receipt and acknowledgement of customer order, be it bulk or direct despatch, purchases are processed based on available stock and delivery requirements.Packing & labelling
Individual parcels or palleted goods are picked, packed, sometimes bundled depending on the customer requirements, then labelled accordingly, ready to ship.Deliveries and collections
With delivery and collection services configured to suit each retail partner, we work to tight deadlines and offer ETA, POD and online tracking, internationally.